Returns Policy

NGE Returns Policy

NextGen Equine want you to be 110% happy with your purchase, so we offer a no questions asked returns policy on all standard product purchases subject to these terms and conditions.

  • Items must be re-sellable at the RRP meaning the must be unused, clean, in original packaging with all tags intact. 
  • Items that are returned that are not re-sellable at the RRP will be returned to the customer at the expense of the customer.
  • Items must be received by NextGen Equine within 14 days, counted from the date you received your purchase.
  • Excludes any made to measure or custom made items.
  • Buyer is responsible for cost of return postage.

You can chose to exchange your returned purchase for another item to the same value or receive a refund.

  • If you elect to receive a refund, we will process a refund to the value of the returned item only within two (2) working days and communicate to you that it has been processed. Processing times with banks and financial institutions do vary, so please be patient.
  • If you elect to exchange the item, NextGen Equine will cover the cost of return postage of sending the replacement item back to you and any additional items you purchase at that time to be included in the same parcel.

If the return is as a result of an error on our part or a defective product.

  • If you elect to receive a refund, we will process a refund to the value of the returned item, original shipping and return shipping within two (2) working days and communicate to you that it has been processed. Processing times with banks and financial institutions do vary, so please be patient.
  • If you elect to exchange the item, NextGen Equine will cover the cost of return shipping and shipping to send the replacement item back to you and any additional items you purchase at that time to be included in the same parcel.

How to arrange a return

  • Please e-mail nextgenequine@bigpond.com or call/text 0419 128 514 with details of the item you wish to return and we will be in touch as soon as possible.