Based in Australia | E.A.Mattes retailer since 2017 | Now shipping to the USA!

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Shipping Policy

Reduce, Reuse and Recycle

All of our orders are hand packed with the highest priority to ensure your purchases are protected on their journey to you (some post office facilities can be brutal on packages). In doing this, our packaging is plain and with the environment in mind, where possible we reuse and recycle packaging. Once you receive your goodies we encourage you to reuse or recycle parcel/product packaging where you can. That way we are all helping out in a small way towards a sustainable future. 

Shipping (within Australia)

NextGen Equine deliver products using Australia Post. The shipping rate for purchases in a single transaction with a total value of up to $149.99 are charged at a flat rate of $10.90 and will be added to the order total before checkout. Free shipping applies for purchases in a single transaction with a total value of $150.00 or more. Prices quoted above apply to standard shipping. Express shipping options are available at checkout.

All orders are dispatched from our base in Port Stephens, New South Wales, AUSTRALIA.

Shipping (International)

Please Note: All transactions are processed in (AUD) Australian Dollars. 


NextGen Equine currently offers international shipping to United States of America. If your country is not listed please let us know as we still may be able to assist you.

United States of America

Orders up to $399.99 USD - Australia Post market rate Standard and Express options will appear at checkout.

Standard: Tracking includes e-mail and SMS notifications where a valid e-mail and/or mobile/cell phone number is provided.

ExpressTracking includes e-mail and SMS notifications where a valid e-mail and/or mobile/cell phone number is provided.Signature required upon delivery.

Orders over $400.00 USD receive FREE standard shipping which includes end to end parcel tracking. 

Customs, Duties and Import Taxes

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances. 

Delivery Method

We use Australia Post to ship products purchased.  For further information about delivery to your location, please visit the Australia Post website.We will send you an email confirmation once your product has been dispatched. If you have any difficulties with receiving your delivery please contact us by email on

Delivery Times

You should allow between 10 to 20 business days for your purchase to arrive once your product has been dispatched.  Products are usually dispatched within 1-2 business days of the order being placed on this website. Please note that these times are provided as a guide only and it could take longer during peak or holiday periods.  As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs, etc). 

Product Limitations

Products purchased from this website are shipped from Australia.  Any manufacturer’s warranty, or rights under a manufacturer’s warranty, may not apply in the destination country.  Any information supplied with products purchased from this website, including packaging, manuals, instructions, safety warnings or other information in connection with the product may not be in the language of the destination country.  Products supplied from this website may not meet any or all requirements, or be compatible with requirements, of the destination country.  It is the recipient’s responsibility to determine if they can be lawfully imported into the destination country and meet any requirements of the destination country.